Privacy Policy

NorthNest Holidays is a travel company that helps customers plan and book holidays. We arrange stays, transfers, experiences and related travel services through independent hotels, transport providers, destination partners and other suppliers.

We are not an airline, hotel, insurer or payment processor. This Privacy Policy explains how we handle personal information when you use our website, contact us, or ask us to plan or book a journey.

The information we receive depends on how you contact us and what you ask us to arrange. It may include:

• Contact details you provide, such as name, phone number, email address and city.
• Traveller details needed to plan a trip, such as number of adults and children, child ages, travel dates, destination, duration, budget range and travel preferences.
• Enquiry and booking information, including package or hotel preferences, special requests, messages, quotations and booking records.
• Communication details from WhatsApp, email, phone or our website forms.
• Payment and transaction information recorded for a booking, such as amounts paid, payment method and related notes. Our website does not currently take automated online card payments.
• Limited technical and usage information collected by the website in order to operate and secure it, such as browser or device type and pages visited.

If you subscribe to travel inspiration from the website footer, the email address you enter is used to continue that request through our contact page.

We use personal information as reasonably necessary to:

• Respond to enquiries and help you plan a holiday.
• Prepare quotations, itineraries and booking confirmations.
• Arrange and manage bookings with hotels, transport providers, destination partners and other suppliers.
• Provide customer support before, during and after travel.
• Communicate about your enquiry, quotation or booking.
• Record payments where a booking is being processed.
• Improve our website and services.
• Protect against fraud, misuse and security risks.
• Meet legal, accounting and regulatory obligations.

We share information only as reasonably necessary to provide the travel services you have requested, to operate our business, or to meet legal and security requirements. Depending on the journey, this may include:

• Hotels, resorts and other accommodation providers.
• Airlines and other transport providers.
• Local destination partners, activity operators and similar suppliers.
• Banks, UPI providers or other payment channels used for a booking.
• Technology providers that host or support this website and our business tools.
• Authorities, where we are legally required to do so.

We do not sell personal information.

We keep personal information for as long as it is needed for the enquiry or booking, customer support, accounting, legal, dispute-resolution and other legitimate business purposes.

We may not be able to delete every record on request where we still need it for these reasons, or where a supplier or payment provider has retained related information.

We take reasonable care to protect personal information against unauthorised access, loss or misuse. No website, messaging app or payment channel can be guaranteed as completely secure, so please share documents and payment details only through the channels we confirm for your booking.

Our website may use cookies and similar technologies that are needed for the site to work. We do not currently use advertising pixels or analytics cookies on the public website. Please see our Cookie Policy for more detail.

Our website may link to WhatsApp, email, maps, social media or other third-party services. Those services have their own privacy practices. Some images on this website may also be delivered through a third-party file host. We are not responsible for the privacy practices of websites or services we do not control.

You may ask us what personal information we hold about you, request a correction, or ask us to update or restrict how we use it. We will consider each request and respond as reasonably possible.

If you want us to delete information, we will do so where we no longer need it. We may retain what is still required for a booking, legal, accounting, security or similar legitimate purpose.

Our website and services are intended for adults who are planning travel. We may receive children’s names, ages or travel details only because an adult has included them in an enquiry or booking. We do not knowingly offer accounts or marketing directly to children.

We may update this Privacy Policy from time to time. The current version will always be available on this page.

If you have a question about this policy or about your personal information, please contact NorthNest Holidays using the details on this page or through our Contact page.