Terms & Conditions

These terms govern your use of the NorthNest Holidays website and the travel-planning services we provide. By using the website or asking us to plan or book a holiday, you agree to these terms.

Please also read our Privacy Policy, Cookie Policy, Cancellation Policy and Refund Policy. Together they explain how we work.

NorthNest Holidays plans and arranges holidays. That may include packaged journeys shown on this website, tailor-made itineraries, hotel stays, transfers and related travel services.

We are not an airline, hotel, insurer or payment processor. The stays, flights, transport, activities and similar services included in a journey are provided by independent suppliers. Their own terms apply to those services.

Sending an enquiry through the website, WhatsApp, email or phone is a request for information. It does not create a booking or reserve hotels, transport or other services.

A quotation is a proposed holiday plan and price. It is not a confirmed booking. Prices, hotels and inclusions remain subject to availability and may change until we confirm the booking in writing.

Initial trip planning and quotations are complimentary. Payment is discussed only once you are happy with the itinerary and ready to confirm.

A booking is confirmed only when NorthNest Holidays has accepted your request, recorded the booking against an agreed quotation, and sent you written confirmation. That confirmation may be sent by email, WhatsApp or another written channel we use for your booking.

Until you receive written confirmation from NorthNest, prices and availability may change, and no service should be treated as reserved.

Package prices shown on the website are starting prices. They may vary depending on travel dates, hotel category, occupancy and availability.

A quotation price is also subject to availability at the time of confirmation. If a hotel, flight, transfer or activity is no longer available at the quoted rate, we will tell you and discuss alternatives before asking you to confirm.

You are responsible for providing complete and accurate information for everyone travelling, including names, contact details, dates of travel and any documents we reasonably request.

Passports, visas, permits, identification and destination-specific requirements remain the traveller’s responsibility unless we have agreed in writing to arrange a specific item for you. Please check entry, permit and health requirements for your destination in good time.

Hotels, transport and activities are subject to availability. Where a named hotel, vehicle, activity or similar service cannot be provided, we may offer a suitable alternative of a similar standard.

Itineraries may also change because of weather, road or flight conditions, supplier constraints, government restrictions, local events or other circumstances beyond our reasonable control. We will try to adjust the plan fairly and keep you informed.

Airline, hotel and other supplier rules apply in addition to these terms. Where those rules affect your booking, they will be taken into account.

Payment amounts, any advance, any remaining balance and due dates are as set out in your quotation or booking confirmation. We do not set a single website-wide deposit percentage or deadline.

Payments may be made by the method we confirm for your booking. Depending on the booking, that may include UPI, bank transfer, card, cash or another agreed method. This website does not currently process automated online card payments.

Cancellations and refunds are explained in our Cancellation Policy and Refund Policy. If your quotation or booking confirmation includes specific cancellation or refund terms, those terms apply to that booking.

We recommend that you take suitable travel insurance for your journey. Insurance is not automatically included unless your quotation or booking confirmation says otherwise, and we do not require you to buy insurance from us.

We take care to describe destinations, packages and inclusions clearly. Photographs, hotel names, itineraries and prices are for guidance and may change with availability, season or supplier updates.

If something important differs from what you saw on the website, we will confirm the live details in your quotation before you book.

The NorthNest Holidays name, logo, website design, package descriptions and related content are owned by us or used with permission. You may not copy, republish or use them for commercial purposes without our written consent.

We plan and coordinate your holiday with care. Because hotels, airlines, transport providers and activity operators are independent, we cannot control every aspect of their services.

We are not responsible for delays, cancellations, quality issues or losses caused by suppliers, weather, government action, or other events beyond our reasonable control. We will, however, help you as reasonably possible if something goes wrong.

Nothing in these terms is intended to exclude or limit any responsibility that cannot be excluded under applicable Indian law, including for our own fraud or for death or personal injury caused by our negligence.

These terms are governed by the laws of India. Subject to any rights you may have under applicable law, courts in Haryana, India may hear disputes relating to these terms and to bookings arranged by NorthNest Holidays.

We may update these terms from time to time. The current version will always be available on this page. A confirmed booking continues to be governed by the written terms that applied to that booking.

If you have a question about these terms, please contact NorthNest Holidays using the details on this page or through our Contact page.